topic Re: Anytime Upgrade Error or new tariff? in Contracts & Billing

Anytime Upgrade Error or new tariff?

garetc — Wed, 22 Jan 2025 22:20:14 GMT

In the tariff refresh last year EE did away with the Anytime Upgrade, this again was highlighted when iPhone pre-orders went live and people were told they would not be able to swap their handset in 12 months time.

Has this made a comeback or is it an error on the EE website? For the S25 Ultra the main page says Anytime Upgrade (see image below)

But when you click into the tariff details there's no mention of it (see below)

Looking at the T&Cs which were refreshed on January 15th it says:

Upgrade Anytime

Available to customers on Essentials Plus, All Rounder and Full Works plans who have taken out or upgraded

to a new Pay Monthly contract with airtime on an eligible mobile phone directly from EE. You can participate in

Upgrade Anytime after day 15 of your plan if your EE account is up to date with all payments. You’ll have to

pass a credit check and the data allowance on your new plan must be the same or higher than the data allowance

on your current plan. You may have to pay an early upgrade fee and or an upfront cost for your new handset

and we’ll tell you this before you upgrade. If you take part in Upgrade Anytime you may choose to trade in your

current device. It must be returned in full working order, be able to power up, and have any security features

such as Find My iPhone disabled, otherwise a damage fee may apply, see ee.co.uk/upgradeanytime for

charges. Your device cannot be returned so ensure all contacts and data have been backed up before sending

it to us.

So is it back or not?

Re: Anytime Upgrade Error or new tariff?

Katie_B — Thu, 23 Jan 2025 10:30:03 GMT

Good morning @garetc.

Thanks so much for coming here.

I can confirm Upgrade Anytime is back.

Upgrade Anytime is available to eligible customers on a 24-month Essentials Plus, All Rounder or Full Works handset plan. Upgrade Anytime is not available on a No Frills, Essentials, or any of our Flex Pay plans.

To check if you are eligible please text UP to 150.

For more information on Upgrade Anytime please visit our Help Page.

Katie

Re: Anytime Upgrade Error or new tariff?

garetc — Thu, 23 Jan 2025 18:42:34 GMT

Thanks for the reply @Katie_B

Just checked and my Anytime Upgrade is back 🥳

Re: Anytime Upgrade Error or new tariff?

Jodie893 — Fri, 24 Jan 2025 17:00:38 GMT

Mine is on there too has been for a week now x