topic Re: Error message on App in Contracts & Billing

Error message on App

PTCW — Thu, 23 Jan 2025 08:18:40 GMT

The link you gave took me to a web page that talked about linking my devices??

Re: Error message on App

PTCW — Thu, 23 Jan 2025 05:00:23 GMT

Tried this. Keep getting 'Sorry Something Went Wrong. 2 days now. Got through to Manage/Bills and Accounts, but nothing for Direct Debits.

Re: Error message on App

Linzi_H — Thu, 23 Jan 2025 09:46:37 GMT

Hi @PTCW

If you're seeing an error on the EE app, can you please try your main online account?
From there, go to Bills & Payments, Manage Direct Debit, and Change Direct Debit. The next screen that appears is where you can type in all the new details and save them for future payments.

We have a handy page Set up or change a Direct Debit which may also be useful.

I hope this helps,
Linzi