topic Re: Unable to change payment details on Netflix but no active contract with EE in Contracts & Billing

Unable to change payment details on Netflix but no active contract with EE

nts37 — Mon, 20 Jan 2025 15:37:15 GMT

My contract with EE ended quite a while ago and I transferred my number to a different network. I received a bill marked as final and showing a refund, and then received another a month later stating 0.00.

I previously had paid for my Netflix subscription through my EE account. I have been waiting for this to switch back to my card or to ask for payment details. This has not happened.

I'm unable to change payment details on Netflix or close my account as it says my subscription is managed by EE.

From a search, it looks like this has happened to others but no clear solution.

Re: Unable to change payment details on Netflix but no active contract with EE

Rach_H — Mon, 20 Jan 2025 18:46:58 GMT

Hi @nts37,

Welcome to the Community!

Thanks for letting us know about the trouble you've been having with your Netflix account since ending your service with us. I appreciate that this is not ideal.

Are you looking to close your Netflix account, or just change the payment details?

Rach

Re: Unable to change payment details on Netflix but no active contract with EE

nts37 — Mon, 20 Jan 2025 19:03:56 GMT

Ideally, close the account.

Re: Unable to change payment details on Netflix but no active contract with EE

Linzi_H — Tue, 21 Jan 2025 12:43:45 GMT

Hi @nts37

I would suggest calling our team directly to discuss the best next steps to get this resolved.

Linzi

Re: Unable to change payment details on Netflix but no active contract with EE

nts37 — Tue, 21 Jan 2025 12:45:50 GMT

Is there a live chat or email alternative to calling? These options are more accessible to me.

Re: Unable to change payment details on Netflix but no active contract with EE

Linzi_H — Tue, 21 Jan 2025 12:49:40 GMT

If emailing is easier, we do have a complaints webform you're welcome to use. The current response time is at least 7 days, so if you do want this sorted quicker, calling would be the best option @nts37

Linzi