topic Re: My broadband has gone up in February by £2.15. I don’t remember being informed. in Contracts & Billing

My broadband has gone up in February by £2.15. I don’t remember being informed.

KrysiaKinga — Sat, 18 Jan 2025 16:24:58 GMT

Was I informed? If I was I do not remember.

Re: My broadband has gone up in February by £2.15. I don’t remember being informed.

Northerner — Sat, 18 Jan 2025 16:35:30 GMT

Hi @KrysiaKinga

Has your minimum term expired.

Thanks

Re: My broadband has gone up in February by £2.15. I don’t remember being informed.

Schockwave — Sat, 18 Jan 2025 16:36:48 GMT

Hello @KrysiaKinga ,

Welcome to the community,

I would suggest looking at the breakdown of your bill to see what the £2.15 is, we have no way of knowing, we have no account access and do not know who you are.

This is a public forum, you will have to ring customer service, the billing department to discuss this further.