topic Re: Help with monthly billing in Contracts & Billing

Help with monthly billing

samdee4 — Fri, 17 Jan 2025 16:33:53 GMT

i spoke to an operator on the phone and he said he’ll be able to help me regarding my monthly payments but when i call 150 to pay half it says i have to pay a minimum of £105 to re activate my account but he agreed £80 on the phone can someone call me or reply to this and help me since i can’t call anyone at ee.

Re: Help with monthly billing

Northerner — Fri, 17 Jan 2025 17:52:26 GMT

Hi @samdee4

You can call ee free over wifi if you use Skype and the number in my signature.

There is no account access on these forums and you'll need to speak to EE CS again directly.

Thanks

Re: Help with monthly billing

samdee4 — Fri, 17 Jan 2025 18:11:06 GMT

if i give you my details can you please tell somebody to call me because all of the numbers i’ve found on google are automated and i need specific advice.

Re: Help with monthly billing

Northerner — Fri, 17 Jan 2025 18:12:21 GMT

Hi @samdee4

No, you'll need to speak to EE CS yourself as there is no account access on these forums.

As i said above you call call over wifi.

Thanks

Re: Help with monthly billing

samdee4 — Fri, 17 Jan 2025 20:13:08 GMT

as i’ve said, it’s all automated and i can’t get the right advice nor answer that i need i tried calling that number over skype and its still automated can you please tell somebody to call this number *********** and keep it hidden since this is public.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Help with monthly billing

XRaySpeX — Fri, 17 Jan 2025 21:58:06 GMT

There's nobody to tell. You phone CS.

Re: Help with monthly billing

samdee4 — Wed, 29 Jan 2025 16:11:46 GMT

what don’t you understand about it’s an automated call, they aren’t giving me the right options on that call because it was an offer they gave me over the phone so it’s not updated on that automated call, once again since you work there, can you please tell someone who isn’t a robot to contact me because it’s taking the **bleep** now i’m trying to contact somebody and your not giving me the right help.

Re: Help with monthly billing

XRaySpeX — Wed, 29 Jan 2025 16:17:28 GMT

@samdee4 wrote:

once again since you work there

Do I? What made you think that? This is a user discussion group. Again, there is nobody for us to tell.

Re: Help with monthly billing

Linzi_H — Wed, 29 Jan 2025 18:13:33 GMT

Hi @samdee4

Please see our contact page for the best numbers to reach the team on. If you need to discuss your payments, you can select option 2, then listen to the further available options and select billing.

I hope this helps.
Linzi