topic Re: payment history in Contracts & Billing

payment history

Jme04 — Mon, 07 Nov 2022 18:03:51 GMT

Re: payment history

Schockwave — Mon, 07 Nov 2022 18:14:07 GMT

Welcome to the community,

We would need more details to help you.

You can log-into your account and see payment history or check bank or credit card, where you can also see what your payment history is.

Re: payment history

Chris_B — Mon, 07 Nov 2022 18:14:20 GMT

@Jme04 You can see your last 12 months of payments via your EE account if you’re a contract customer.

Re: payment history

RobinCotton — Mon, 10 Apr 2023 17:49:02 GMT

But not if you are a customer who pays as you go through top ups? The reason I am asking is the fact that the balance goes down quickly. Just topped up 30/3, and now 10/4, I only have a balance of a third of what I paid for top up.

Re: payment history

Christopher_G — Tue, 11 Apr 2023 06:57:27 GMT

Hi @RobinCotton

If you have a chat with our Mobile Care team, they'll be able to help you with your usage and see if there are any products available for you.

Chris

Re: payment history

Chris_B — Tue, 11 Apr 2023 07:01:37 GMT

@RobinCotton Are you using packs ? Sounds like you not if your credit is going down. As for download your bills you’re not billed on PAYG so obviously you can not do that.

Re: payment history

Radsabdi — Fri, 17 Jan 2025 00:24:11 GMT

Hi can I see

Re: payment history

Chris_S — Fri, 17 Jan 2025 08:17:39 GMT

Hi @Radsabdi Are you wanting to see your payment history for a contract phone, broadband or a pay as you go device?

Chris S