topic Re: Im on flexi pay till 2026,but need sim only,not got handset in Contracts & Billing

Im on flexi pay till 2026,but need sim only,not got handset

Joeegg58 — Thu, 16 Jan 2025 10:58:46 GMT

I don't have phone it broke still paying don't want upgrade just sim only.But I'm on flexi pay till 2026

Re: Im on flexi pay till 2026,but need sim only,not got handset

Northerner — Thu, 16 Jan 2025 12:14:45 GMT

Hi @Joeegg58

You want an additional sim?

When is your minimum contract term up.

Thanks

Re: Im on flexi pay till 2026,but need sim only,not got handset

Chris_B — Thu, 16 Jan 2025 13:24:07 GMT

@Joeegg58 in order to upgrade early you’re gonna be required to pay off the remaining contract term of the device and the airtime contract. Even charging to a sim only is an upgrade.

Re: Im on flexi pay till 2026,but need sim only,not got handset

bristolian — Thu, 16 Jan 2025 13:42:23 GMT

@Joeegg58 wrote:

I don't have phone it broke

Contractually you have agreed to your monthly airtime payments for at least the duration of your minimum term, and in the case of the device loan, to repay the amount within the fixed term.

If your phone is faulty, you should get it repaired under warranty. If it's damaged or lost, then you're either looking at an insurance claim or replacing the phone at your expense.