topic Re: Trade in in Contracts & Billing

Trade in

Tommyelmore — Tue, 14 Jan 2025 00:12:59 GMT

I have set up a new phone with the trade in option and sent my phone back, this is now the 3rd time doing so over the years. I sent it back over a week and now they are saying they are going to charge me 500 because they didn’t receive it? When I sent them it and paid for special posting.??? How is this my fault

Re: Trade in

Chris_B — Tue, 14 Jan 2025 08:23:48 GMT

@Tommyelmore Did you also pay for insurance on that postage? It’s certainly not EEs fault they haven’t received it.

Re: Trade in

Tommyelmore — Tue, 14 Jan 2025 11:21:37 GMT

I paid for the beer posted you could think of, I done Excatly as they said, like I said this is my 3rd time doing it so there has been no problems before. Also it’s not my fault either

Tommy Elmore

Re: Trade in

chistery — Tue, 14 Jan 2025 11:46:16 GMT

Did you send it special delivery and pay for it yourself or use the free postage provided?

Re: Trade in

Tommyelmore — Tue, 14 Jan 2025 12:55:37 GMT

They have recieved it I just got a text message.

Tommy Elmore