topic Linking SIM to EE id in Contracts & Billing

Linking SIM to EE id

JimCrz — Tue, 14 Jan 2025 11:53:14 GMT

How do I link a Pay Monthly SIM to my EE id so I can have it on the same bill as my broadband?

Re: Linking SIM to EE id

Profile closed — Tue, 14 Jan 2025 12:29:06 GMT

I’d love to know.

It’ll be sometime in Q125 before they trust me sufficiently to do that, even tho my phone £ commitment is 20% of my BB/TV £ commitment with which they have no concerns.

The phone side effectively operates as a separate entity.

I’ve been told our SIMs are on some sort of legacy system. I’ll be pleasantly surprised if they ever get me back to the simple 1 account. 1 app, 1 DD, and 1 bill I had w BT.

Occasionally hope does triumph over experience 🤷🏼

Re: Linking SIM to EE id

XRaySpeX — Tue, 14 Jan 2025 12:41:20 GMT

@JimCrz : In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE mobile or SIM. It won't on same bill as BB tho'. They are separate bills. It'll be under the same login.

Re: Linking SIM to EE id

Profile closed — Tue, 14 Jan 2025 12:56:26 GMT

@XRaySpeX

I hope the OP has better luck with the routine than me. I’ve tried it a dozen times since Exec Complaints told me 6 weeks ago they’d action a request to merge. Goes through the whole rigmarole, then says the numbers are already linked. But they don’t show. Each SIM has a separate A/C number but I can’t access them with the only login I have for EE.

Fortunately part of our compo is free paper billing on the phones.

Good luck @JimCrz

Re: Linking SIM to EE id

JimCrz — Tue, 14 Jan 2025 13:24:32 GMT

I can't see a Manage Numbers option - only Broadband and Subscriptions

Re: Linking SIM to EE id

Profile closed — Tue, 14 Jan 2025 15:31:17 GMT

@JimCrz

I see it at the bottom of the app Home tab. I go thru the whole thing then it says the phones are already linked. Weirdly, EE don’t seem to know they have our mobile service. Todays eg of joined up thinking.