topic Re: Cancellation in Contracts & Billing

Cancellation

Jamshid79 — Wed, 21 Aug 2024 14:12:41 GMT

Hello. Today, I was chatting with one of Guides to cancel my EE account. We were almost set to terminate my contract. However, in last seconds, I lost access to live Chat on my EE app. Furthermore, I cannot see final bill and make a payment. I am trying to access to live chat to finalize terminating my contract and making sure that everything is fine. However, I cannot access to live chat. Since I moved back to my country, I am not able to make calls. I don’t know what to do

Re: Cancellation

XRaySpeX — Wed, 21 Aug 2024 16:34:52 GMT

You can't use Live Chat for cancelling contracts. You need to speak to CS.

Re: Cancellation

Ali_A — Wed, 21 Aug 2024 16:48:52 GMT

Hi @Jamshid79

Welcome to the EE Community

To give your cancellation request you'll need to call Customer Service on +44 (0)7953 966 150 from abroad, where a guide will be able to complete the request for you. Contact-us

You can visit How do I cancel my Contract for other self-service options.

For some helpful information about your final bill once you've cancelled your line click here

Ali

Re: Cancellation

Nicknok — Tue, 14 Jan 2025 11:17:36 GMT

Hi I need to cancel my account and I don’t have a phone to ring to cancel it I only have a tablet

Re: Cancellation

XRaySpeX — Tue, 14 Jan 2025 12:05:51 GMT

@Nicknok :

You may also write to them giving your 30-day notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Your notice starts on receipt of your letter.