Refund not received

RomarioSTE — Mon, 13 Jan 2025 22:53:40 GMT

I certainly didn’t want it to get to this point however, I’ve been having a back and forth with EE regarding a refund of £100 that I should have received since Jan 3, and each customer service agent that’s I’ve spoken to have either assured me I’ll get the refund in 3 business days (never did) or, like the last one, said that the money was paid out to my bank already and I should check it..

I contacted the bank and they stated that no refund was received and I should now contact EE again…

This is quite annoying considering I just got unlimited data and bought the 16 pro from these guys, I expected more effective and efficient assistance. I will be contacting again, and I’ll def need to speak to a manager.

Re: Refund not received

Leanne_T — Tue, 14 Jan 2025 09:34:07 GMT

Hi there @RomarioSTE

I am very sorry you've not received the refund and have had to contact us multiple times.

I would suggest getting back in touch and if needed the guide can get this escalated for you and open a complaint to get the refund issued back to you.

Ways to contact us can be found in our Contact Us page.

Let me know how you get on.

Leanne.

topic Refund not received in Contracts & Billing

Refund not received

Re: Refund not received