topic Re: Early upgrade in Contracts & Billing

Early upgrade

Hifidelity31 — Sat, 11 Jan 2025 10:45:51 GMT

So I have about a month left on my plan , yesterday it said I could upgrade early but today it's saying I can't tried through the website but going around in circles

Re: Early upgrade

XRaySpeX — Sat, 11 Jan 2025 15:12:16 GMT

Text UP to 150 & see when that says. You should be able to upgrade free from the last 30 days of your contract term.

Re: Early upgrade

Hifidelity31 — Sat, 11 Jan 2025 23:13:20 GMT

Says sorry we cannot process this request

Re: Early upgrade

Rach_H — Sun, 12 Jan 2025 15:43:32 GMT

If you give our team a call @Hifidelity31, then they will be able to take a look into what i happening with your upgrade, and discuss your options.

Rach

Re: Early upgrade

Hifidelity31 — Sun, 12 Jan 2025 17:23:32 GMT

Is there any chance of anyone calling me I've tried 3 times and been on
hold for 20 minutes each time

Re: Early upgrade

Hifidelity31 — Sun, 12 Jan 2025 17:24:00 GMT

Any chance someone could ring me I've tried several times and I am just sat on hold

Re: Early upgrade

XRaySpeX — Sun, 12 Jan 2025 17:25:42 GMT

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

Re: Early upgrade

Hifidelity31 — Sun, 12 Jan 2025 17:27:15 GMT

Ok , make me sound like I'm trying to commit a crime 😅

Re: Early upgrade

XRaySpeX — Sun, 12 Jan 2025 17:28:35 GMT

NO, just the facts! This user discussion forum can have no access to your specific account.

Re: Early upgrade

Hifidelity31 — Sun, 12 Jan 2025 17:29:38 GMT

Alright calm down going a bit serious

Re: Early upgrade

Hifidelity31 — Wed, 15 Jan 2025 08:42:20 GMT

Turns out there's a bug if you try and upgrade online it asks for the pac code which you don't need because it's the same network, once that code is issued it gets rid of any upgrade options , may want to look at getting this sorted as your going to lose people