topic Re: My phone being cut off in Contracts & Billing

My phone being cut off

Jay_jay — Sat, 11 Jan 2025 19:36:57 GMT

So I’m overdue on my phone bill and my phones been cut off.
I was just wondering if I buy a data pass, will that counteract it and will I have data again?

thanks!

Re: My phone being cut off

XRaySpeX — Sat, 11 Jan 2025 20:17:23 GMT

@Jay_jay : One thing's got nowt to do with the other.

No, if you're owing on your bill, the only way to get it out of suspension is to pay your bill.

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

Re: My phone being cut off

Jay_jay — Sat, 11 Jan 2025 20:56:20 GMT

I know it’s got nothing to do with the other. But I’m saying if I buy data, will the data work or will the suspension make it not work

Re: My phone being cut off

XRaySpeX — Sat, 11 Jan 2025 21:06:07 GMT

No, it won't! A suspension means a suspension of everything.

You asked whether buying data would counteract the suspension, not whether the data will work.

Re: My phone being cut off

Chris_B — Sat, 11 Jan 2025 21:33:51 GMT

@Jay_jay The account and sim have been suspended and purchasing an add on will not make the sim work as it’s been suspended until you pay the outstanding bill.