topic Trying to understand my device plan in Contracts & Billing

Trying to understand my device plan

John7475 — Fri, 10 Jan 2025 17:30:51 GMT

I am being told it's upgrade time, but my bill is still very high, so I cannot work out if I am still paying for my device, I do not remember the details and my bill does not separate mobile and device plan

I am paying Essentials 5GB £64

Re: Trying to understand my device plan

bristolian — Fri, 10 Jan 2025 18:06:06 GMT

The FlexPay plans, where device & airtime are separate, are distinguishable by two independent monthly payments.

If you have one single monthly payment, it is covering all your services without differentiation. Once you are outside the minimum term, you are free to move to a SIM-only.

Re: Trying to understand my device plan

John7475 — Fri, 10 Jan 2025 18:10:07 GMT

So if I do nothing, I will continue to pay for the device and airtime plan. I will have to go to sim only to stop paying the device part.

If I upgrade using the link on my account and get an iPhone 16 with a different plan, the old plan will stop entirely. I went through some of that process but the site told me I adding a new plan, it did not say upgrading the current one

Re: Trying to understand my device plan

John7475 — Fri, 10 Jan 2025 21:30:08 GMT

Also I cannot see any option to change to sim only, there is only an upgrade which I do not want to do right now

Re: Trying to understand my device plan

XRaySpeX — Fri, 10 Jan 2025 23:36:47 GMT

@John7475 : EE's traditional contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the total bundled contract. There will however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 45 days of your contract term.

The Upgrade Now in your a/c should also offer you SIM-Only plans.