https://community.ee.co.uk/t5/Contracts-Billing/Flex-pay/m-p/1494369#M96701 <P>I’m new to EE so don’t really understand it all but with flex pay. When I got paid at the beginning of this month, it come out of my bank and then got send back straight away, and did it again today, says EE device payment and then soon after Returned DD so I’m confused why it keeps doing it? Cause then I look on my flex pay and says overdue so I don’t understand why it ain’t taking it&nbsp;</P> Fri, 10 Jan 2025 10:17:24 GMT Cw1303 2025-01-10T10:17:24Z https://community.ee.co.uk/t5/Contracts-Billing/Flex-pay/m-p/1494369#M96701 <P>I’m new to EE so don’t really understand it all but with flex pay. When I got paid at the beginning of this month, it come out of my bank and then got send back straight away, and did it again today, says EE device payment and then soon after Returned DD so I’m confused why it keeps doing it? Cause then I look on my flex pay and says overdue so I don’t understand why it ain’t taking it&nbsp;</P> Fri, 10 Jan 2025 10:17:24 GMT https://community.ee.co.uk/t5/Contracts-Billing/Flex-pay/m-p/1494369#M96701 Cw1303 2025-01-10T10:17:24Z https://community.ee.co.uk/t5/Contracts-Billing/Flex-pay/m-p/1494410#M96707 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4661430">@Cw1303</a></SPAN>&nbsp;</P> <P>Welcome to the Community.</P> <P>I think it's best that our Customer Service team takes a closer look at your payments to see why this is happening.&nbsp;<BR />When you get the chance, <A href="https://ee.co.uk/help/contact-ee" target="_blank">please call us</A> so one of our Guides can help further.</P> <P>Linzi&nbsp;</P> Fri, 10 Jan 2025 12:25:46 GMT https://community.ee.co.uk/t5/Contracts-Billing/Flex-pay/m-p/1494410#M96707 Linzi_H 2025-01-10T12:25:46Z