topic when I had an upgrade I thought it was free as part of my contract in Contracts & Billing

when I had an upgrade I thought it was free as part of my contract

madmaz1 — Thu, 09 Jan 2025 18:36:05 GMT

When I was due for an upgrade I thought my new phone was part of the contract as it has always been but have now just realised that I am being charged for it...WHY?

Re: when I had an upgrade I thought it was free as part of my contract

XRaySpeX — Thu, 09 Jan 2025 19:11:31 GMT

@madmaz1 : An upgrade is just an entirely new contract but keeping the same no. It can be better or worse, bigger or smaller OR dearer or cheaper than before.

Re: when I had an upgrade I thought it was free as part of my contract

Chris_B — Thu, 09 Jan 2025 20:18:20 GMT

@madmaz1 I take it you are being billed twice ? One is for the airtime tariff the other is for the device, it’s called flex pay. Even when you got billed as one bill you was still being billed for the device it was just under one bill it’s now just two separate bills. This way any price increase is only applied to the airtime part of the contract and not the device contract.