topic Re: Cannot view bills in Contracts & Billing

Cannot view bills

SteveG8 — Wed, 04 Dec 2024 09:19:23 GMT

I am trying to view bills but every time I click on either 'View my bill' in the Latest Bill box or click 'Bills and Payments' on the top ribbon, it takes me to a blank page. This has been the case for a week now

Re: Cannot view bills

Michael_D — Wed, 04 Dec 2024 11:18:38 GMT

Hi @SteveG8

Welcome to the community.

Are you trying to view your bills on the EE website or in the EE app?

If it is the app, can you try to delete it and install again? If it is on the website, can you clear the cookies and cache and try again?

Let me know how that goes.

Michael

Re: Cannot view bills

SteveG8 — Thu, 09 Jan 2025 08:13:15 GMT

I still cannot view bills, when are EE going to sort this out, I cannot claim VAT without a bill.
COME ON EE IT'S BEEN MONTHS NOW!!!

Re: Cannot view bills

Rach_H — Thu, 09 Jan 2025 10:14:22 GMT

Hi @SteveG8

Welcome back to the Community!

We don't want you to have any issues with your bills, and I understand how important it is for you to get this sorted. Have you spoken with our team about this?

Rach