topic Out of contract in Contracts & Billing

Out of contract

Kyls — Wed, 08 Jan 2025 00:37:20 GMT

Why am I still paying so much for my phone when I’m out of contract??? Someone needs to call me to make a change this is ridiculous

Re: Out of contract

XRaySpeX — Wed, 08 Jan 2025 02:17:21 GMT

@Kyls : EE's traditional contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the total bundled contract. There will however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 45 days of your contract term.

Re: Out of contract

Chris_S — Wed, 08 Jan 2025 10:22:58 GMT

Hi @Kyls Some great advice there from @XRaySpeX

Although we can't arrange a call back for you here in the Community, you can give us a call by dialling 150 from an EE phone or 07953 966 150 from any other phone, then one of our guides can look at upgrading you to a new phone, or look at changing you to a better value sim only plan.

Chris S

Re: Out of contract

bristolian — Wed, 08 Jan 2025 11:05:18 GMT

If you are outside your minimum term, you are free to change to a SIM-only plan whenever you like.

Text messages are sent towards the end of your minimum term, advising of your options - changing plan is one of those.