topic Re: How to Cancel Broadband in Contracts & Billing

How to Cancel Broadband

JohnCa — Tue, 07 Jan 2025 12:51:41 GMT

How to Cancel Broadband? When I work my way through the key pad options top cancel, I get right o the end to a message which states something like 'we regret this service is temporarily unavailable?'

I've looked at multiple options and tried multiple numbers and I just hit brick walls with the inability to speak to someone. I attempted this before Xmas and again today and I am taking unnecessary and unfair costs as a consequence.

Thanks

John

Re: How to Cancel Broadband

XRaySpeX — Tue, 07 Jan 2025 12:59:58 GMT

To cancel your EE BB & Home Phone either:

If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 2) in my sig. and give 14 days notice OR
If you want to migrate your BB to another ISP other than VM & if you're not changing to or from FTTP, you apply to them directly & they'll take care of everything bar your final EE bill.

Try calling CS on the Freephone no. in my sig.

Re: How to Cancel Broadband

JohnCa — Tue, 07 Jan 2025 13:07:06 GMT

Hi. Thanks for the response. I've followed your instructions but again, I get the message which says 'we regret this service is temporarily unavailable'

Re: How to Cancel Broadband

Rach_H — Tue, 07 Jan 2025 16:05:13 GMT

Hi @JohnCa

Welcome to the Community!

We don't want you to have any trouble getting in touch with our team, so I can understand your concern. Are you able to reach the team if you call and select other options?

Rach

Re: How to Cancel Broadband

Mustrum — Tue, 07 Jan 2025 16:30:05 GMT

@JohnCa there is a specific Help page with more information and a different number. How far through the process do you get before it fails?

Contact us

Call us on 0800 079 0544

https://ee.co.uk/help/profile/leaving-ee/cancel-my-broadband-landline-or-tv-plan