Moving from BT broadband to EE open order

Baggyjim1 — Tue, 07 Jan 2025 16:20:04 GMT

How long does it take to get an activation date , I ordered EE broadband (Fibre 67 essential) from BT broadband on 31/12/24 but nothing has happened ?
I have a order number (VOL no) and also an account number. I don’t know if I am still on BT or I actually do have EE 🤷.

On my EE app it says order pending ? Open.

It has been over a week now, I do not need to change my router. I thought it would be pretty quick because they are same company ?

Re: Moving from BT broadband to EE open order

Mustrum — Tue, 07 Jan 2025 16:26:42 GMT

@Baggyjim1 no one on here has account access, so you should give the Broadband Care Team a call.

You can find details on the following Help page https://ee.co.uk/help/contact-ee/technical-support/broadband-landline

topic Moving from BT broadband to EE open order in Contracts & Billing

Moving from BT broadband to EE open order

Re: Moving from BT broadband to EE open order