topic Broadband in Contracts & Billing

Broadband

barnesbeth115 — Mon, 06 Jan 2025 15:19:20 GMT

Hi it’s Beth I currently have a WiFi broadband with you and I’ve noticed that you’ve tired taking the payment out today, I’ve tried to ring 3 times but no answer i don’t get paid till next Friday so could you take it out next Friday and also could I request what days to take to payment out please? Thank you

Re: Broadband

Leanne_T — Mon, 06 Jan 2025 17:56:02 GMT

Hi there @barnesbeth115

Thanks very much for coming to the community.

I am sorry we have no account access to help you with the payment and change the payment date, if you can try calling us again on 150 from an EE phone, or 07953 966 150 from any other phone and the team will be happy to help.

Let me know how you get on 🙂

Leanne.

Re: Broadband

barnesbeth115 — Mon, 06 Jan 2025 18:10:45 GMT

Hi Leanne_T

I don’t understand what you mean you don’t have an account access with my payment? I have an internet broadband with you. I have tried to ring but no answer

Re: Broadband

Leanne_T — Mon, 06 Jan 2025 18:16:56 GMT

Hi @barnesbeth115

Thanks for coming back to me.

The Community Support Team are unable to access your EE account and help you change the payment date and help with the direct debit that has been attempted today.

You would need to speak to one of our billing guides by giving us a call, they have account access and can help you get this sorted 🙂

Leanne.

Re: Broadband

barnesbeth115 — Mon, 06 Jan 2025 18:18:26 GMT

What’s the number so I can call them ??

Re: Broadband

Leanne_T — Mon, 06 Jan 2025 18:19:28 GMT

Hi @barnesbeth115

You can call 07953 966 150 and a guide will help you get everything sorted 🙂

Leanne.

Re: Broadband

barnesbeth115 — Mon, 06 Jan 2025 18:20:16 GMT

Okay thanks

Re: Broadband

Leanne_T — Mon, 06 Jan 2025 18:21:21 GMT

No problem at all @barnesbeth115

Leanne 🙂

Re: Broadband

barnesbeth115 — Mon, 06 Jan 2025 18:22:00 GMT

Any more problems I’ll message back tomorrow

Re: Broadband

Leanne_T — Mon, 06 Jan 2025 18:22:55 GMT

Thanks very much @barnesbeth115

Hopefully you get everything sorted this evening 🙂

Leanne.

Re: Broadband

barnesbeth115 — Mon, 06 Jan 2025 18:27:22 GMT

The number you gave me I tried ringing it before and it said please enter the number you are trying to reach

Re: Broadband

Leanne_T — Mon, 06 Jan 2025 18:30:15 GMT

Hi @barnesbeth115

If you call the number and select option 2, then option 1, option 2 and then option 1 and follow the options for your account type and this will direct you to a guide when they are available.

Leanne.

Re: Broadband

barnesbeth115 — Mon, 06 Jan 2025 18:31:00 GMT

Ah right okay thank you I will do that tomorrow

Re: Broadband

Leanne_T — Mon, 06 Jan 2025 18:32:01 GMT

No problem @barnesbeth115

Leanne 🙂

Re: Broadband

XRaySpeX — Mon, 06 Jan 2025 23:43:12 GMT

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Try calling CS on the Freephone no. in my sig.

Re: Broadband

barnesbeth115 — Tue, 07 Jan 2025 09:22:30 GMT

This is the first time I’ve not been able to pay it on time