topic Re: How do I find out what the extra charges on my bill are for? in Contracts & Billing

How do I find out what the extra charges on my bill are for?

Sam4563 — Mon, 06 Jan 2025 11:49:03 GMT

Hello,

My plan is for £25/month but most months I'm charged at least a few extra pounds which on my online bill are just listed under 'extra charges' and when I try to follow the thread for 'see more detail on these charges' it doesn't lead to any answers, justs ays vague things like 'This is either a charge for something that's not included in the monthly price of your plan - or it's a credit that we owe you, for things like overpayments and refunds.'

What are these charges for??

Also this month, my 'regular charges' went up from £25 to £26.96 with no explanation. Why has this happened?

Thank you

Re: How do I find out what the extra charges on my bill are for?

Chris_B — Mon, 06 Jan 2025 13:21:51 GMT

@Sam4563 Have you looked at your bill breakdown? It will say what the out of allowance charges are.

Re: How do I find out what the extra charges on my bill are for?

Sam4563 — Tue, 07 Jan 2025 17:40:03 GMT

Hi @Chris_B thanks for your reply. Yes I looked at my bill breakdown and all it says is: 'This is either a charge for something that's not included in the monthly price of your plan - or it's a credit that we owe you, for things like overpayments and refunds.'

It doesn't give any further details unfortunately.

Re: How do I find out what the extra charges on my bill are for?

Tj228 — Mon, 10 Mar 2025 14:30:17 GMT

Same here - did this get answered on where to find the details ?

Re: How do I find out what the extra charges on my bill are for?

Katie_B — Mon, 10 Mar 2025 15:48:17 GMT

Hi @Tj228.

Thanks for coming here.

Have you been able to download your full bill breakdown?

Speak soon,

Katie