topic Re: Historic contracts in Contracts & Billing

Historic contracts

Lucio1965 — Sun, 05 Jan 2025 22:49:28 GMT

Hi, this is my first post..my contract expired in October 2024. Last week I was looking for detailed details of my plan/contract which I took out in Oct 2022 and which obviously doesn't exist anymore. I logged into my account and eventually, after much searching, came across a list of all EE plans/contracts that have existed since 2018. It allowed me to sift through and find my plan from Oct 2022 and I was able to see what it included in detail......Today I have tried to find that list of plans but cannot for the life of me remember how I accessed it last week. It's deeply embedded somewhere in your website/app but is not readily available to see. Please could anyone help me to locate it and advise how to access it? To be clear, it was a list of every plan since 2018. You could click on each separate plan to view the details and what was included in each plan. Thank you.

Re: Historic contracts

Ali_A — Mon, 06 Jan 2025 12:21:14 GMT

Hi @Lucio1965

Welcome to the Community.

Would it be Pay monthly mobile phone price plans page you were on with our historical plans you were looking for?

Ali

Re: Historic contracts

Schockwave — Mon, 06 Jan 2025 12:04:57 GMT

@Lucio1965 , if you click on shop at the top of the page and choose either phone or sim only plans, you will find the options there and can choose what you want or otherwise ring customer service and upgrade to speak to someone.

Re: Historic contracts

Lucio1965 — Wed, 08 Jan 2025 10:25:37 GMT

Thanks for your reply Ali. I've sorted it now. Went for the Full Works sim
only at £29 per month 👍

Re: Historic contracts

Leanne_T — Wed, 08 Jan 2025 11:08:15 GMT

Thanks for coming back and letting us know @Lucio1965

All the best 🙂

Leanne.