topic Re: Mobile Upgrade in Contracts & Billing

Mobile Upgrade

Andrewj1969 — Sun, 05 Jan 2025 12:43:47 GMT

One of my phones is in the last 30 days of 2 year contract. My online account doesn’t show any upgrade options, all other devices does?. So I phoned 150 who sent me a link to upgrades and started an online chat, I was asked about broadband etc and said it’s just phone upgrade I’m interested at present time. I was then questioned as to why I said this and in my opinion felt harassed by constant questioning!. I have 3 contracts finishing early this year and after the questioning, I will be very hesitant to renew any of them now. What ever happened to speaking to a person over the phone.

Re: Mobile Upgrade

Chris_B — Sun, 05 Jan 2025 13:27:37 GMT

@Andrewj1969 They wouldn’t be doing their job if they didn’t make you aware of other items that EE offer and you simply need to say no thanks I’m happy with my current provider or I'm not interested but thanks anyway.

Re: Mobile Upgrade

Andrewj1969 — Sun, 05 Jan 2025 13:33:26 GMT

I did say I wasn’t interested several times in the conversation , only to be questioned several times as why not. There’s a difference between doing their job and trying not to take no for an answer.

Re: Mobile Upgrade

Andrewj1969 — Sun, 05 Jan 2025 15:52:19 GMT

Think that EE have seriously gone down hill lately, been a customer for several years, latest is 24 month Xbox bundle on the 18th December and still no sign of ultimate games pass.

Re: Mobile Upgrade

Chris_S — Mon, 06 Jan 2025 10:34:17 GMT

Hi @Andrewj1969 I'm sorry to hear about your experience when you spoke with one of our guides.

Although we do ask questions to find out if we have any other products that may benefit you or your household, we'd not expect guides to repeatedly promote a product that you've already rejected.

If you'd like to complain about your experience you can do that via this webform

You can find a link to all of the other ways that you can log a complaint here

Chris S