topic Re: Proof of Birring in Contracts & Billing

Proof of Birring

Hasamjan501 — Sat, 04 Jan 2025 14:00:57 GMT

i lost my Mobail phone then I claim my insurance through Barclays Bank so they requested me a proof of usage and barring .i request to to ee and they provide me the proof of usage but they refused to provide proof of barring.

Guide me please what should I do now.

Many thanks.

Re: Proof of Birring

Northerner — Sat, 04 Jan 2025 14:15:24 GMT

Hi @Hasamjan501

Did you use the mobile on EE network. Did you report your device and sim aas lost and stolen to EE.

Can your mobile insurance not bar the device.

Thanks

Re: Proof of Birring

Hasamjan501 — Sat, 04 Jan 2025 14:23:52 GMT

Yes I did report it in the store.
But I didn't report about the sim as it was in my other phone.
Thank you.

Re: Proof of Birring

Katie_B — Sat, 04 Jan 2025 14:39:31 GMT

Hello @Hasamjan501.

Thanks for getting back to us.

Do you require proof of blacklisting?

Was there a reason why our customer care team could not provide you with is?

Speak soon,

Katie

Re: Proof of Birring

Hasamjan501 — Sat, 04 Jan 2025 14:42:52 GMT

Yes please. I do need that proof of barring.
They just didn't give me any reason that why are they not providing it.
They provide the proof of usage and purchase.
Thank you.

Re: Proof of Birring

Katie_B — Sat, 04 Jan 2025 14:46:21 GMT

Did you purchase your phone direct with EE @Hasamjan501?

Katie

Re: Proof of Birring

Hasamjan501 — Sat, 04 Jan 2025 14:55:20 GMT

I did purchase it with ee on Contract.

Re: Proof of Birring

Katie_B — Sat, 04 Jan 2025 14:57:02 GMT

Thanks for confirming @Hasamjan501.

I would recommend getting back in touch.

This is something our customer care team should be able to provide.

Katie

Re: Proof of Birring

Hasamjan501 — Sat, 04 Jan 2025 15:01:19 GMT

How could I make my contact with them.
Thank you.

Re: Proof of Birring

Northerner — Sat, 04 Jan 2025 15:12:53 GMT

@Hasamjan501 wrote:

i lost my Mobail phone then I claim my insurance through Barclays Bank so they requested me a proof of usage and barring .i request to to ee and they provide me the proof of usage but they refused to provide proof of barring.

Guide me please what should I do now.

Many thanks.

Call 150 from your EE sim.

The issue here is the phone usage with the device which it seems was not used from what you are saying, rather the EE sim was used in another device.

Re: Proof of Birring

Hasamjan501 — Sat, 04 Jan 2025 15:30:20 GMT

I'm trying to call them but they aren't giving me any such options

Re: Proof of Birring

Katie_B — Sat, 04 Jan 2025 15:39:08 GMT

Hi @Hasamjan501.

You will need to speak with lost and stolen. This is our accounts and billing team.

I don't believe there is an option for call barring on our automated system,

Katie