https://community.ee.co.uk/t5/Contracts-Billing/Lack-of-communication/m-p/1491581#M96439 <P>An upgrade is a new contract that <STRONG>replaces</STRONG> the previous contract on the same no. That is if you really did do an upgrade &amp; not taken out a brand new contract with a new no.</P> Fri, 03 Jan 2025 13:58:37 GMT XRaySpeX 2025-01-03T13:58:37Z https://community.ee.co.uk/t5/Contracts-Billing/Lack-of-communication/m-p/1491577#M96438 <P>I received my upgrade yesterday but it's turned out to be a whole new contract. I haven't set it up yet as I'm not paying for 2 contracts. No one has responded to my calls or messages on the chat. Absolutely ridiculous and I have put in a complaint too.&nbsp;</P> Fri, 03 Jan 2025 13:53:58 GMT https://community.ee.co.uk/t5/Contracts-Billing/Lack-of-communication/m-p/1491577#M96438 Nat71006 2025-01-03T13:53:58Z https://community.ee.co.uk/t5/Contracts-Billing/Lack-of-communication/m-p/1491581#M96439 <P>An upgrade is a new contract that <STRONG>replaces</STRONG> the previous contract on the same no. That is if you really did do an upgrade &amp; not taken out a brand new contract with a new no.</P> Fri, 03 Jan 2025 13:58:37 GMT https://community.ee.co.uk/t5/Contracts-Billing/Lack-of-communication/m-p/1491581#M96439 XRaySpeX 2025-01-03T13:58:37Z https://community.ee.co.uk/t5/Contracts-Billing/Lack-of-communication/m-p/1491692#M96449 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4652193">@Nat71006</a>&nbsp; How did you take out this new contract? &nbsp; &nbsp;</P> Fri, 03 Jan 2025 18:55:46 GMT https://community.ee.co.uk/t5/Contracts-Billing/Lack-of-communication/m-p/1491692#M96449 Chris_B 2025-01-03T18:55:46Z