topic Re: phone upgrade in Contracts & Billing

phone upgrade

sellock — Thu, 02 Jan 2025 11:10:39 GMT

i want to upgrade my phone early and there is a fee of £322.20. this fee shows up when im looking at devices. but when i choose and iphone 16 pro max in dessert titanium it shows there is no fee? the fee is there for all other colours of the iphone 16 pro max?

am i going to assume that with this colour there is no fee ?

Re: phone upgrade

Chris_B — Thu, 02 Jan 2025 14:00:06 GMT

@sellock sounds like a glitch to me, if there’s an upgrade fee for the other others there will be one for this colour as well.

Re: phone upgrade

Ali_A — Thu, 02 Jan 2025 14:05:06 GMT

Hi @sellock

Welcome to the community.

Any upfront cost when upgrading will depend on the device selected. However the Early Upgrade Fee is usually linked to the remainder time left on the current contract.

It may be best to contact Customer Service on 150 where an upgrade guide can check the applicable upgrade fee matches the device you're looking at.

Ali