topic Re: Unable to contact EE in UK in Contracts & Billing

Unable to contact EE in UK

garno59 — Thu, 02 Jan 2025 12:23:58 GMT

Anyone know what's going on with EE. Website down, complaints blocked and no answer after 1hr in queue. Any ideas out there?

Re: Unable to contact EE in UK

Northerner — Thu, 02 Jan 2025 12:26:48 GMT

Hi @garno59

Are you abroad or in the UK.

You'll likely need to hold if you are in a queue.

Thanks

Re: Unable to contact EE in UK

Schockwave — Thu, 02 Jan 2025 12:39:15 GMT

@garno59 , why not hang up and try again later, they are most likely answering calls, and that is why you are in a queue.

Website is working otherwise you would not be able to use or write here.

Re: Unable to contact EE in UK

garno59 — Fri, 03 Jan 2025 17:05:54 GMT

Managed to get through today to ask for an additional Netflix User. You cannot upgrade on line apparently even when the website is working which it isn't at the moment. Soooo after half an hour of waiting they managed to work it out and agreed to send the necessary email. That was at 10am today and still not email.....

Re: Unable to contact EE in UK

Peter_W — Sat, 04 Jan 2025 08:36:06 GMT

Hi again @garno59, I'm glad to hear that you managed to get in touch with our team to speak about this.

From what I understand via both our own help page, and the Netflix Help Centre, whilst it is possible to change the Netflix plan that's active on your account, you're not able to add extra users when the subscription is billed through us.

Did the Guide you were speaking with give an overview of what email they were sending, and what to expect?
Peter