Billing

Kay77777 — Thu, 02 Jan 2025 12:25:12 GMT

I have been trying for nearly two months to change my direct debit details with EE. I spoke to someone at length and they could not change it so I cancelled with my bank. I made a payment as they requested on the 5/12 which was double the monthly plan amount to which they refunded half and again this month (today) I have paid double the amount again as it’s the only option available for me to pay.
when I look at the payments history it’s not showing anything for the 5/12 payment. My question would be where is the December payment gone and why am I only given the option of paying double.

also I don’t want to sit on the phone for hours why will it not allow me to change it online,

it’s so frustrating.

Re: Billing

Northerner — Thu, 02 Jan 2025 12:28:25 GMT

Hi @Kay77777

Becase you have cancelled your DD you'll need to speak to EE CS on 150 about this issue.

Thanks

Re: Billing

Kay77777 — Thu, 02 Jan 2025 12:59:06 GMT

It’s the waiting on the call that I don’t want to do, then it’s speaking to different people, then it’s the promise of call backs. It never ends.

topic Billing in Contracts & Billing

Billing

Re: Billing

Re: Billing