topic Re: £10 mobile plan but being charged £12.50 ?? in Contracts & Billing

£10 mobile plan but being charged £12.50 ??

aroohpaws — Wed, 01 Jan 2025 11:22:57 GMT

I moved from BT to EE recently. I took out a £10 mobile plan and for the first month I paid £10 only. The bill for December has come through and it is for £12.51 and it says it comprises of £10 plus £2.50 +1p account charge.

I only moved over my broadband, phone line and mobile because of the deal your team member gave. They specifically said the mobile payment would only be £10 per month.

Why has it been increased to £12.51 - the bill does not explain the account charge or why ? Any ideas because the is not what I agreed to. Hoping someone can help

Re: £10 mobile plan but being charged £12.50 ??

Northerner — Wed, 01 Jan 2025 11:36:58 GMT

Hi @aroohpaws

You'll need to speak to EE CS on 150 about specific billing issues.

Thanks

Re: £10 mobile plan but being charged £12.50 ??

RussJK — Wed, 01 Jan 2025 12:43:50 GMT

Hi @aroohpaws.,

I joined EE mobile from BT and had an additional charge of £2.50 added from the second month. It was for itemised billing, which I never requested and had not been offered.

I called EE customer service and requested the removal of the itemised billing from my account and a full refund of all charges. They did what I asked without quibble.

Re: £10 mobile plan but being charged £12.50 ??

Mytin — Tue, 15 Apr 2025 06:28:56 GMT

I’ve just had this added to my account to sneaky buggers …. Thanks for the tip