topic Re: Line suspended and unable to get in touch in Contracts & Billing

Line suspended and unable to get in touch

Jay2703 — Tue, 31 Dec 2024 12:16:58 GMT

Yes trying to access help or pay bills and now I've been cut off and ignored stuck abroad

Re: Line suspended and unable to get in touch

Jay2703 — Tue, 31 Dec 2024 09:11:33 GMT

Similar issue, funnily enough exact same date... I've now been cut off... I cannot access the help from app nor can I call 150 to discuss.... but I can access every other part of the app and online strange? Why is help and measage us not available and why can I not see my previous messages discussed with an agent about my situation.. seems very fishy

Re: Line suspended and unable to get in touch

Peter_W — Tue, 31 Dec 2024 10:09:44 GMT

Good morning @Jay2703, thanks for reaching out to us here on the Community!

If your line has been suspended due to an outstanding balance, you can still contact our team from another phone on 0330 123 1105.

You can also find out more information on the support available on our help page here:

Problems Paying Your Bill and Available Help | EE

Peter

Re: Line suspended and unable to get in touch

Chris_B — Tue, 31 Dec 2024 10:10:57 GMT

@Jay2703 A call to any number including EE customer support will not work if you’ve been cut off it’s still a call. Your line has been deactivated and account suspended and you’ll need to call customer support from a different phone. You can dial 0800 9566000 from a different phone

Re: Line suspended and unable to get in touch

Chris_B — Tue, 31 Dec 2024 10:28:59 GMT

@Jay2703 You can make a payment via THIS once paid it’ll take up to 24 hours to get a working signal again.

Re: Line suspended and unable to get in touch

XRaySpeX — Tue, 31 Dec 2024 11:07:02 GMT

@Jay2703 : It's not a similar issue. The OP can't pay a future bill. You haven't paid a past bill & have been suspended.

Re: Line suspended and unable to get in touch

bristolian — Tue, 31 Dec 2024 12:15:42 GMT

@Jay2703 wrote:

Similar issue, funnily enough exact same date...

Yours is a different issue to the thread you originally posted in, and has thus been moved to a new thread.

Re: Line suspended and unable to get in touch

Jay2703 — Thu, 02 Jan 2025 11:15:08 GMT

Issue is simar as unable to pay bill or contact help services.. any idea
why?

Re: Line suspended and unable to get in touch

Linzi_H — Thu, 02 Jan 2025 12:52:38 GMT

Hi @Jay2703

@Chris_B has shared a number you can reach Customer Services on from an alternative line and also provided a payment link. For this payment link, you don't need to be signed into your online account.
Have you tried these options yet?

Linzi