topic Re: Bill showing as paid when I haven’t paid it in Contracts & Billing

Bill showing as paid when I haven’t paid it

leannecs — Fri, 05 Apr 2024 18:33:56 GMT

My latest bill for this month was uploaded this morning (5th April), but it keeps showing that it's been paid when I haven't yet made a payment. I don't have a direct debit set up - I always pay my bill manually. No payment has been taken from my account. I'm unable to make a payment other than an extra payment because the bill is showing as paid. What is going here?

The EE app is terrible.

Re: Bill showing as paid when I haven’t paid it

Christopher_G — Sat, 06 Apr 2024 06:33:25 GMT

Hi @leannecs

Welcome to the community.

If you log in this morning, does your account balance show correctly?

Billing & Payments in EE Online

Chris

Re: Bill showing as paid when I haven’t paid it

Atemmydayo2024 — Mon, 30 Dec 2024 14:27:43 GMT

Hello,

I am curious to ask how this wa sorted out at the end, if you don’t mind sharing.