https://community.ee.co.uk/t5/Contracts-Billing/Billed-Twice/m-p/1489817#M96262 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/639371">@m3uhq</a>&nbsp; The app is working for me. &nbsp; Have you tried clearing the device history and cache? &nbsp;<BR /><BR />If you have a flex tariff you do get 2 bills one for the airtime and one for the device. &nbsp;<BR /><BR />You can claim the buds from&nbsp;<A href="https://20203.samsungpromotions.claims/aseriesbuds/en-GB/how-it-works" target="_blank" rel="noopener">HERE</A>&nbsp;</P> Sat, 28 Dec 2024 21:10:33 GMT Chris_B 2024-12-28T21:10:33Z https://community.ee.co.uk/t5/Contracts-Billing/Billed-Twice/m-p/1489785#M96261 <P>Hi,&nbsp; just checked I have been billed twice for my EE device and now EE want me to pay my phone bill too.. The app isnt working, the website barely, have requested a call back, and also I cant find a way to claim the free galaxy ear buds.</P><P>&nbsp;</P><P>Has anyone any suggestions?&nbsp; I dont usually have any problems, hence my 2nd post since 2019.</P><P>&nbsp;</P><P>HNY everyone.</P> Sat, 28 Dec 2024 19:40:28 GMT https://community.ee.co.uk/t5/Contracts-Billing/Billed-Twice/m-p/1489785#M96261 m3uhq 2024-12-28T19:40:28Z https://community.ee.co.uk/t5/Contracts-Billing/Billed-Twice/m-p/1489817#M96262 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/639371">@m3uhq</a>&nbsp; The app is working for me. &nbsp; Have you tried clearing the device history and cache? &nbsp;<BR /><BR />If you have a flex tariff you do get 2 bills one for the airtime and one for the device. &nbsp;<BR /><BR />You can claim the buds from&nbsp;<A href="https://20203.samsungpromotions.claims/aseriesbuds/en-GB/how-it-works" target="_blank" rel="noopener">HERE</A>&nbsp;</P> Sat, 28 Dec 2024 21:10:33 GMT https://community.ee.co.uk/t5/Contracts-Billing/Billed-Twice/m-p/1489817#M96262 Chris_B 2024-12-28T21:10:33Z