topic Upgrade cost different to advertisement in Contracts & Billing

Upgrade cost different to advertisement

emilyxoxo — Sat, 28 Dec 2024 17:25:18 GMT

I’m due an upgrade and on the upgrade tab the deal of iphone 16 with unlimited data came up for £34.07 (was £54.07) i’ve added this deal to my basket and it is coming up at £60.07. The phone or the sim contract neither is £34.07. I’ve followed my basket all the way to check out thinking it will discount the amount last but it doesn’t.
Does anyone know how i get the deal advertised?

Re: Upgrade cost different to advertisement

Chris_B — Sat, 28 Dec 2024 18:28:25 GMT

@emilyxoxo That price is for when you do a trade in and obviously this has to be a device that gets you that amount on a trade in,

are you doing a trade in ? If you are does the device you are trading in offer this amount of a reduction in tariff cost ? As you can see I says FROM so obviously trading in a low cost device will not get you this price with a trade in.