topic Spoke to a very helpful advisor yesterday but...... in Contracts & Billing

Spoke to a very helpful advisor yesterday but......

DantheSwan — Fri, 27 Dec 2024 14:18:16 GMT

So I phoned customer service yesterday and a very helpful lady assured me they had removed the £50 service deposit

They told me it is removed and I'd only pay my normal contract bill

I've just checked my bill online and that charge is still showing , I'm going to be seriously annoyed if it gets taken particularly when it's a nonsense charge and I have been reliable informed it was removed

Shouldn't that charge not be showing ?

I also posted my number over yesterday but assume the 1 working day won't count as it was boxing day

Will the number port happen tomorrow instead?

Re: Spoke to a very helpful advisor yesterday but......

XRaySpeX — Fri, 27 Dec 2024 14:28:08 GMT

Your existing bill will not be amended. You'll see the credit in your next bill.
No, tomorrow is a Sat., a non-working day. It'll be ported within 1 working day of you activating your EE SIM. The earliest it'll be done is Mon. 30th.

Re: Spoke to a very helpful advisor yesterday but......

bristolian — Fri, 27 Dec 2024 14:39:14 GMT

Port-ins are normally processed the following working day after the PAC is submitted, assuming that is done during the working day.

If you submitted your PAC on 26/12, that will be treated as submitted on 27/12 and port-in most likely set for 30/12

Re: Spoke to a very helpful advisor yesterday but......

DantheSwan — Fri, 27 Dec 2024 14:57:29 GMT

They said it will be 'removed' not a credit on next bill

They explicitly said my bill will just be the normal contract price not that I would need to still pay it and get a credit

And the number port reply makes total sense

Re: Spoke to a very helpful advisor yesterday but......

Schockwave — Fri, 27 Dec 2024 15:09:20 GMT

@DantheSwan , the credit will mean that your bill will be less than suggested to you, as the £50 deposit will be credited to your account, you will not pay the £50 but it will be deducted from the amount you are paying for your contract, hope that makes sense.