topic Re: Want to stop roaming in Contracts & Billing

Want to stop roaming

Ellie_12 — Thu, 26 Dec 2024 11:06:38 GMT

Hi,

Since I bought my phone, I’ve noticed a £2.47 roaming add-on. I’m not sure if this is normal since I’ve been in the UK for most of the year. I thought the first year of my contract might be more expensive, but I’ve had it for over a year now and I’m still paying nearly £100 when it should be £78. I’d appreciate some help in understanding why this is happening and what I can do about it.Thank you!

Re: Want to stop roaming

XRaySpeX — Thu, 26 Dec 2024 11:25:49 GMT

The £2.47 EU roaming add-on is on every contract user's a/c & can't be removed but you are only charged it on any day when you use any of your UK allowances in EU.

If you're not roaming in EU & your bill is higher than you expect than it's for other reasons.

Re: Want to stop roaming

Chris_B — Thu, 26 Dec 2024 11:26:59 GMT

@Ellie_12 Have you looked at your bill breakdown to see if you have any out of allowance charges?

Re: Want to stop roaming

Ellie_12 — Thu, 26 Dec 2024 11:39:48 GMT

I’ve looked at my bill breakdown, and it shows my next bill will be £84. The same thing happened last month, but I received a message saying I had underpaid by £6. So I am paying £90 anyways. However, as you can see, my original contract is £78. I just want to confirm am I being charged more, or is this normal?

Re: Want to stop roaming

XRaySpeX — Thu, 26 Dec 2024 11:46:24 GMT

@Ellie_12 : You started this contract before Apr. 2024 @ £78 pm & in Apr. 2024 there was a contractual CPI+ price increase of 7.9% making it £84.16.

Re: Want to stop roaming

Ellie_12 — Thu, 26 Dec 2024 11:48:22 GMT

Ah okay thank you

Re: Want to stop roaming

Ellie_12 — Thu, 26 Dec 2024 11:49:13 GMT

But why I am paying the extra £6 if you get me

Re: Want to stop roaming

XRaySpeX — Thu, 26 Dec 2024 11:55:21 GMT

Because you agreed to annual price increases when you accepted the contract. It was also advertised on wherever you ordered it from.

Today you'll see it as "Monthly price increases £1.50 for SIM Only plans on 31 March each year". CPI+ increases are no longer. Now it is a fixed amount each year.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Want to stop roaming

Ellie_12 — Thu, 26 Dec 2024 11:54:25 GMT

So what does that mean, I’m paying more for my phone?

Re: Want to stop roaming

XRaySpeX — Thu, 26 Dec 2024 12:30:37 GMT

Yes, since Apr. 2024 & in Apr. 2025 it'll go up again. You agreed to this in your contract.

Re: Want to stop roaming

Matt_124 — Thu, 26 Dec 2024 12:20:57 GMT

Hi @XRaySpeX,

It's not a retrospective change for contracts agreed before the terms changed, therefore CPI +3.9% will still apply this year as laid out in the orig. contract docs if still on the same plan.

Once the OP changes their plan, it will then be fixed 'pounds and pence' increases.

Re: Want to stop roaming

XRaySpeX — Thu, 26 Dec 2024 12:29:06 GMT

Yes, you're right, @Matt_124, I forgot the new formula doesn't come into play until you take a new contract.

Re: Want to stop roaming

Ellie_12 — Thu, 26 Dec 2024 14:10:19 GMT

Is it still normal for me paying that much?

Re: Want to stop roaming

Chris_B — Thu, 26 Dec 2024 14:15:17 GMT

@Ellie_12 You see that extra charge tab you need to click it as that only shows when you have out of allowance charges.

Re: Want to stop roaming

Ellie_12 — Thu, 26 Dec 2024 14:18:37 GMT

How have I got out of allowance charges when I paying for unlimited data, text etc

Re: Want to stop roaming

Matt_124 — Thu, 26 Dec 2024 14:44:58 GMT

We don't know. We are all fellow customers here and don't have any access to your account, or know who you are.

If you have a specific billing query that you cannot understand through looking at the details in the app/website, you would need to call EE Customer Services on 150 for someone to be able to explain this to you.

Re: Want to stop roaming

bristolian — Thu, 26 Dec 2024 14:56:17 GMT

@Ellie_12 wrote:

How have I got out of allowance charges when I paying for unlimited data, text etc

Examples are calls to non-standard numbers such as 084, 087 or 09-prefixed numbers. Or texts to chargeable 5-digit shortcodes which are often used for TV contests & charity donations.

Your bill breakdown should itemise this usage.

Re: Want to stop roaming

XRaySpeX — Thu, 26 Dec 2024 18:00:18 GMT

I believe this April's CPI+3.9% increase explains all of the increase that you were unaware of, down to the penny.

Re: Want to stop roaming

Ellie_12 — Thu, 26 Dec 2024 20:01:23 GMT

So Shall I just ring EE because I shouldn’t be paying £90 when my contract stated it be £74 or is that normal. Sorry I am a bit confused

Re: Want to stop roaming

XRaySpeX — Thu, 26 Dec 2024 20:09:13 GMT

No, as I keep telling you you are paying the correct amount of £84.16 pm (not £90). You have nowt to grouse about.