topic Re: Switched from payg to contract in Contracts & Billing

Switched from payg to contract

4041 — Wed, 25 Dec 2024 22:26:55 GMT

So I switched to contract from pay as you ago more than a month ago. However in my ee app it is still saying I’m prepay therefore I can’t access the contract details such as how much data left or etc. I reached out to customer support a week ago and he told me that the account should be fixed after my first bill, however it didn’t. Can someone help me with this situation pls it’s really frustrating not able to see data left in my account plus I’m going to Europe therefore I need some money in my account to enable roaming.

Re: Switched from payg to contract

XRaySpeX — Thu, 26 Dec 2024 00:36:52 GMT

@4041 : You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

On contract you don't have money in a/c like you do with PAYG. Your a/c is charged with anything you buy or incur, like add-ons or roaming fees.

Re: Switched from payg to contract

4041 — Thu, 26 Dec 2024 00:35:24 GMT

so how should I complain the online staff? He told me that he couldn’t delete my payg account and said to me I have to wait.

Re: Switched from payg to contract

XRaySpeX — Thu, 26 Dec 2024 00:39:21 GMT

@4041 : You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .