topic Re: my phones been suspended in Contracts & Billing

my phones been suspended

mosamuels09 — Sat, 21 Dec 2024 10:34:46 GMT

Hi,

my phones been suspended. I spoke to someone and told them that I’ve been finding it hard to pay my bill over the last 3 months due to not having enough funds. They were meant to call me back but I missed the call now I cannot call up because my line is suspended. How do I get in contact with someone as I don’t want my number to be completely deactivated

Re: my phones been suspended

Christopher_G — Sat, 21 Dec 2024 10:05:06 GMT

Hi @mosamuels09

I'm really sorry to hear that. If you give us a call from another phone, or through a VoIP service (such as Skype), our Customer Service team will do their best to help you.

Chris

Re: my phones been suspended

Jamesmulroe2 — Sat, 04 Jan 2025 22:22:54 GMT

Anyone please help I’ve been struggling to pay but I made payment later than expected yet I’ve been suspended and I desperately need phone for work I’ve not been able to work tonight for this reason is there anyway to unblock any help appreciate

Re: my phones been suspended

Michael_D — Sun, 05 Jan 2025 09:12:21 GMT

Hi @Jamesmulroe2

Thanks for coming to the community.

I know how important it is to have the phone working.

We don't have account access here to help, but if you get in touch with our payment support team from another phone, they can discuss the account and payment options with you.

If you don't have access to another phone, you can also call using Skype on +44 800 079 8586.

Michael