topic Re: Recover an old phone in Contracts & Billing

Recover an old phone

Nadine007 — Thu, 19 Dec 2024 23:03:01 GMT

I changed my number on monthly sim just over 90 days ago. However I need to recover that number either on another plan or sim as many sign ins on apps used that old number for verifications and I can’t gain access to them now .

I did call ee and they said the number would be reallocated . I called the number and it’s not in use .
is there anyway I can recover that number . I will pay what I need to .

thanks

Re: Recover an old phone

bristolian — Thu, 19 Dec 2024 23:04:25 GMT

When you change a mobile number, your old number is recycled and CS have correctly advised that it will now be in a quarantine pool for long-term recycling.

It's not an issue of cost, but of process. It's no longer your number.

Re: Recover an old phone

Nadine007 — Thu, 19 Dec 2024 23:40:10 GMT

Hi thanks for your reply. In other posts i hVe read you have 6 months to retrieve a number ?

I am literally over 90 days by like a week

Re: Recover an old phone

bristolian — Thu, 19 Dec 2024 23:44:41 GMT

Whatever internal timescale EE might use for quarantine before recycling, doesn't apply to end users who have disconnected a number.

The number ceased being yours when you changed numbers.

Re: Recover an old phone

XRaySpeX — Fri, 20 Dec 2024 18:47:43 GMT

@Nadine007 wrote:

i hVe read you have 6 months to retrieve a number ?
I am literally over 90 days by like a week

Sounds like you've been reading about PAYG nos.

Are you saying that you changed your no. from contract to PAYG over 90 days ago? If so & you haven't used it since then you've lost that no. completely.