incorrect information

AlistairL — Fri, 20 Dec 2024 16:52:54 GMT

When I first phoned EE about their sim coverage and would it be better than my existing which was Talk Home Mobile which uses EE network, I was told EE would be better. I said I wanted a basic SIM to test this. I was assured that if the signal was poor it would be easy to cancel as within the cooling off period. I asked if I could just get an EE SIM from a shop and try it. The phone operator said such sim cards were not as good, and I should have her send one out. it would be so simple to install and or cancel depending on the signal. I have today been told by the EE technical support that SIM coverage is the same, whether I have an eSIM or the real one. The first information was "incorrect". So I ask myself why did she tell me that. I can only think she did not want me to leave the call without purchasing a SIM card from her. Going to a shop would not have got her a sale. Subsequently I did receive the SIM from her. Singal was good. I asked to be put on the best plan, not a basic expensive 20GB plan. The procedure was far from simple nor easy. This SIM had to be cancelled and a new one sent with the essentail plus (unlimited data, EU roaming etc and only £16 (why hadn't that first lady put me on it from the start?) . Anyway another four days and I got a ...e-sim. Having been told that nothing but a real one works (which is why I'd been waiting a week already) I phoned technical support. That was when i was told they all work just the same. Except the e-SIM I'd been sent was the old number basic £20 GB plan. I asked for a physical SIM , for which I was now paying £1.50 to buy. The first one sits in my cupboard, they said bin it. Are they really worth £1.50? Plus another few days to wait. Again I'll have to set it up, which all takes time fiddling with pins (which I had to go out and get) . At least the helpful tech support sorted my app (it won't show my plans etc for a few days) that was why I'd been unable to see anything about my mobile on it. At least there is the discount - as I've moved from BT broadband to EE? When the EE mobile does eventually show the new number and plan I guess I'll notice the discount. Currently just see the "two" new EE numbers. Finally calling help is an impossible task, no option is given for my predicament so I went around in circles pressing different options to find a human to talk to and being sent to many places or left hanging with "info" to read, or told to text a number. All very difficult and frustrating when the phone signal is weak, when the PIN number to communication online goes to not acknowledged phone (there are two EE numbers I have plus my previous provider TAlk Home mobile EE ...Absolutely Nightmare start to using EE.

Re: incorrect information

Chris_B — Fri, 20 Dec 2024 17:54:19 GMT

@AlistairL Any MVNO network that uses one of the main 4 networks will have exactly the same signal quality in that location. You could have just got a PAYG sim from any shop. The £1.50 is for postage as well. You do have the option to use WiFi calling if your device supports it. You don’t say what device it is

Re: incorrect information

bristolian — Fri, 20 Dec 2024 18:05:49 GMT

@Chris_B wrote:

Any MVNO network that uses one of the main 4 networks will have exactly the same signal quality in that location.

Not all EE MVNO's have access to VoLTE and thus the "extended range" 4G 800Mhz service,

This can make a difference in some indoor & rural locations.

Re: incorrect information

AlistairL — Sat, 21 Dec 2024 08:52:53 GMT

Thanks.

A Google Pixel 7.

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