topic Re: End my account in Contracts & Billing

End my account

Cecyra — Fri, 20 Dec 2024 12:48:36 GMT

Hello, I’m texting from Brazil, I’m trying hard to end my account with you without any success. We had to coming back to our country and I couldn’t and the contract before. I need your help.

Thank you

Re: End my account

Chris_B — Fri, 20 Dec 2024 13:25:09 GMT

@Cecyra You need to call customer support to give 30 days notice of termination of the contract and you’ll need to pay off any remaining term of that contract. They can give the exact figure of that cost. It’s basically monthly fee X number of remaining months in the contract. You will get a 4% discount also of that remaining cost.

Re: End my account

Peter_W — Fri, 20 Dec 2024 14:57:16 GMT

Hey there @Cecyra, welcome to the Community.

As @Chris_B has mentioned here, with disconnection requests you do usually need to phone our team and give your 30 days notice over the phone.

If you're already overseas at the moment, you can find all the details you need for calling from abroad here:

Contacting us from abroad | Roaming | EE

Peter