topic Re: Roam Abroad Pass Inclusive Extra in Contracts & Billing

Roam Abroad Pass Inclusive Extra

DanA1992 — Thu, 19 Dec 2024 08:37:39 GMT

I have just upgraded my phone from S22 to S24+.

On my S22 I used the Roam Abroad Pass as my inclusive Extra as I travel a lot for work.

I explained to the assistant in the Lincoln, UK branch that I still wanted this extra, however, it is no longer appearing for me. The only extras I have available are Netflix and Google.

I feel I have been deceived in order for the branch to sell an upgrade, and would like the Roam Abroad extra back please.

Re: Roam Abroad Pass Inclusive Extra

Matt_124 — Thu, 19 Dec 2024 08:45:31 GMT

What type of plan did you upgrade to? (All Rounder or Full Works?)

If it is an All Rounder, your EU Roaming is included in your plan.

If it is a Full Works plan, the EU and the 5 additional RoW countries covered by the old Roam Abroad Pass are included.

The Roam Abroad Pass has been scrapped as of 4th December and was to be removed off accounts within 30 days. It does not exist anymore to be able to be re-added but on All Rounder and up, EU Roaming is a free addon and doesnt take up one of your choices.

Re: Roam Abroad Pass Inclusive Extra

DanA1992 — Thu, 19 Dec 2024 10:16:52 GMT

What about Microsoft Game pass and BT? These were also extras that I no longer have access to.

Re: Roam Abroad Pass Inclusive Extra

Matt_124 — Thu, 19 Dec 2024 10:39:13 GMT

They've changed the way the entire Inclusive Extra system works. There are more inherent benefits included as standard, but some of the choices have been reduced. As an example, you now have your Roaming active alongside an Extra choice whereas before it was either or.

On All Rounder (which I'm assuming you're on based on your options) you get access to EU Roaming, a Free Watch Data plan if you have a SIM-enabled smart watch you want the connectivity for, and an Inclusive Extra from the choices of Google One or Netflix Standard with Ads. As well as 5G Standalone access and Network Prioritisation included.

On Full Works you get EU Roaming, 5 RoW countries (US, Canada, Australia, Mexico, New Zealand), Free Watch Data and an Inclusive Extra from the higher value options such as Google AI Premium 2TB, Netflix Premium, TNT Sports or Xbox Game Pass Ultimate. As well as 5G Standalone access and Network Prioritisation included.

Microsoft 365 has been removed, however it was always quite a low value choice as it is available quite cheaply direct with Microsoft.

Re: Roam Abroad Pass Inclusive Extra

chistery — Thu, 19 Dec 2024 10:37:48 GMT

As @Matt_124 has asked, what is the name of the plan you have upgraded to?

Re: Roam Abroad Pass Inclusive Extra

Andrew-cheryl — Fri, 27 Dec 2024 14:17:28 GMT

Same, same, I used to purchase a Roam Abroad pass for £25pm which incidentally sharply increase from £18.
On the 18th Dec 24 I tried purchasing a Roam Abroad pass only to find this option had been discontinued (no email explaining this was happening).

An option is to pay £2.47pd to EE which can be rather expensive if in EU for any length of time or do as I have - Most modern phone either accept 2 SIM cards or support an eSIM, on my arrival in Spain I purchased a Vodafone prepay SIM for €10 which gives me 60Gb of data 50Gb after 31 Jan 25. Unused data rolls over for up to 3 months providing you credit your account every 28 days.

Not only are EE no longer getting my £25pm for my Roam Abroad pass but I no longer require such a data package and will be reducing that on contract renewal date. I this instance through EE’s shortsightedness they have done me a favour. Thank You EE!

Re: Roam Abroad Pass Inclusive Extra

Dilip5 — Wed, 08 Jan 2025 21:29:48 GMT

Does the Full works plan include all imcludive roaming in United Arab Emirates? I'm getting mixed responses and need it clarifying in writing whether or not it is included before I upgrade to it. Also is there a fair usage policy on it? I tend to spend alot of time out of the UK.

Re: Roam Abroad Pass Inclusive Extra

Matt_124 — Wed, 08 Jan 2025 21:30:17 GMT

Not currently.

None of the current plans include ROW Zone 1 countries at this moment in time. It has been stated that it may be added to the Full Works plan but nothing has been guaranteed yet.

Re: Roam Abroad Pass Inclusive Extra

Dilip5 — Wed, 08 Jan 2025 21:36:32 GMT

I have an option to add the ROW zone 1 to my current plan. Will that mean the UAE is included in that add on? Also on your website when you click on plans explained the Full works plan states in bold No-charge EU and World Roaming. This to me means the whole world so the wording really needs to be looked at.

Re: Roam Abroad Pass Inclusive Extra

Christopher_G — Thu, 09 Jan 2025 08:09:59 GMT

Hi @Dilip5

Yes, the ROW zone 1 add-on allows you to use your allowances in the UAE.

Could you send me a link to where you saw that quote please? I'll take a look into it.

Roaming Costs | UAE

Chris

Re: Roam Abroad Pass Inclusive Extra

Dilip5 — Thu, 09 Jan 2025 09:05:23 GMT

Thank you Chris. With the Full works package will I be eligible to pick the ROW 1 zone roaming as an add on so I can use the allowance in the UAE? Also is there a fair usage policy in place for it? If so what is it? I spend alot of time abroad.

Re: Roam Abroad Pass Inclusive Extra

Christopher_G — Thu, 09 Jan 2025 09:23:22 GMT

Yes, you can choose the ROW 1 add-ons on Full Works plans, @Dilip5

Fair usage policy:

If your plan data is greater than 50GB, a fair usage policy of 50GB whilst roaming.

Stable Links policy:

You must comply with the EE fair usage policy which includes you being a permanent resident in, or having a stable link to, the UK. We will consider you to have a stable link to the UK if, during any four-month period, you:

• spend a total of two months or more within the UK;

• mainly use your inclusive voice, text or data usage allowances in the UK, rather than while you are roaming.

You can read more here on our pay monthly price plan terms and conditions.

Chris

Re: Roam Abroad Pass Inclusive Extra

Matt_124 — Thu, 09 Jan 2025 10:07:07 GMT

Hi @Christopher_G,

You currently cannot choose RoW Zone 1 addons on Full Works plans since the 29th August 2024.

@Dilip5 Only the older tariffs (before Tariff Refresh 2024) are able to choose this addon as Roaming is no longer an Inclusive Extra on newer plans. If you upgrade to a new Full Works plan you will not be able to choose ROW Zone 1 anymore, but plans before 29th August 2024 can access it.

Re: Roam Abroad Pass Inclusive Extra

Christopher_G — Thu, 09 Jan 2025 10:25:54 GMT

Hi @Matt_124

The ROW Zone 1 chargeable add-on is available on the new Full Works plans, but not as an inclusive extra.

Chris

Re: Roam Abroad Pass Inclusive Extra

Jadesharp92 — Mon, 13 Jan 2025 04:22:08 GMT

It really is confusing with this roaming, hopefully we will get clarification soon!

Re: Roam Abroad Pass Inclusive Extra

Kevomints — Thu, 20 Feb 2025 13:18:24 GMT

Hi there roam aboard pass I have this has a extra on my contact will this still work for me

Re: Roam Abroad Pass Inclusive Extra

Alex_H — Thu, 20 Feb 2025 16:46:11 GMT

Hi @Kevomints,

Welcome to the EE Community

Where is it you are travelling to and what plan are you on?

If you are on a plan that started before August 2024 where your free roaming came from selecting the Roam Abroad pass as an inclusive extra, then the roam abroad pass has been removed and replaced with a Roam EU inclusive extra and Roam Zone 1 inclusive extra.

So you would just need to select the applicable inclusive extra from those those options.

Alex