Natwest and paying your bill from EE - 18th Dec 2024

PhilipCSwift — Wed, 18 Dec 2024 11:42:52 GMT

I just used the EE app on my smartphone and tried to pay my bill by manually typing in my debit card details. This was a new card and I needed to enter the details before I could pay (you can choose to save the card later on).

I clicked pay and it said Natwest had declined the transaction. This was not due to me having too little money, but a security thing actioned from Natwest. I rang Natwest and the agent said that the Bank had decided that EE's payment system was not secure enough to allow a payment to be made!

This was a new one for me. Frustration and protection all at the same time! You may need to use a different card or method of payment. @Billing

Re: Natwest and paying your bill from EE - 18th Dec 2024

Peter_W — Wed, 18 Dec 2024 14:37:11 GMT

Good afternoon @PhilipCSwift, welcome back to the Community!

I've not known any issues with payments being made through the EE App, but can certainly get this flagged.

Was it a broadband or mobile connection you were using here, and do you have any VPNs active?

Peter

topic Re: Natwest and paying your bill from EE - 18th Dec 2024 in Contracts & Billing

Natwest and paying your bill from EE - 18th Dec 2024

Re: Natwest and paying your bill from EE - 18th Dec 2024