topic Phone cut off in Contracts & Billing

Phone cut off

Rocketgob — Wed, 18 Dec 2024 13:27:01 GMT

My phone got cut off yesterday and yet my bill is due 23rd Dec - have paid yesterday via the web (come out of the bank) and it’s still cut off and saying I haven’t paid on the app. Tried to log in to my account on the website but it’s showing an error?

Re: Phone cut off

Chris_B — Wed, 18 Dec 2024 13:29:46 GMT

@Rocketgob if you’ve now paid your bill, it’ll take up to 24 hours before you get to work in service again

Re: Phone cut off

Rocketgob — Thu, 19 Dec 2024 06:15:10 GMT

It’s now over 24 hours and still cut off and still says bill overdue

Re: Phone cut off

Michael_D — Thu, 19 Dec 2024 10:58:53 GMT

Hi @Rocketgob

If it has been more than 24 hours, I would recommend speaking to our billing guides from another phone so they can have a look at your account and see what is happening.

Michael