topic Re: One off charge in Contracts & Billing

One off charge

AaronJay1 — Wed, 18 Dec 2024 13:06:50 GMT

Hi can I get help ?

Apple Watch Ultra sent back within the 14 day cooling off period. Text today confirmed line closed.

I have now seen my future bill has a one off charge of nearly £1000 which I assume is for the watch.

This is obviously an error as I followed the correct steps for the return

Thanks

Re: One off charge

Chris_B — Wed, 18 Dec 2024 13:20:22 GMT

@AaronJay1 is that an estimate for your next bill or is that actually your next bill ? if it’s the estimate, don’t worry about it as it is exactly just that.

Re: One off charge

AaronJay1 — Wed, 18 Dec 2024 13:25:40 GMT

Its an estimate.

Hopefully you are right but I'm concerned that as the watch didn't turn up until a month after I actually ordered that they already counted the 14 days during that period and not the time after delivery.

Watched received 7th. Confirmation line closed 18th

Re: One off charge

Chris_B — Wed, 18 Dec 2024 13:30:40 GMT

@AaronJay1 The 14 days is from when you receive it not when it’s ordered.

Re: One off charge

AaronJay1 — Wed, 18 Dec 2024 13:32:54 GMT

Thank you.

Mind at ease for the holidays.