topic Re: No EE contract but Gamepass still active in Contracts & Billing

No EE contract but Gamepass still active

Eximo84 — Mon, 16 Dec 2024 19:33:36 GMT

So being morally correct here and not wanting to have some unexpected bill when someone figures this out I'm trying to understand why my Gamepass perk is still active when I haven't had an EE contract since March 2024.
Xbox account says subscription provided by EE/BT and I can't cancel it. EE doesn't show anything as I have no active contract.

any help appreciated. Thanks.

Re: No EE contract but Gamepass still active

Chris_B — Tue, 17 Dec 2024 07:39:19 GMT

@Eximo84 Have you tried calling customer support? If you’re not an EE customer then obviously nothing will show.

Re: No EE contract but Gamepass still active

Rach_H — Tue, 17 Dec 2024 10:36:32 GMT

Hi @Eximo84

Welcome to the Community!

We don't want you to have any cocerns about being hit with an unexpected bill, so I'd love to help you with this. Had you taken out any plans with us that came with a Game Pass for a set amount of time?

Rach

Re: No EE contract but Gamepass still active

Eximo84 — Tue, 17 Dec 2024 12:57:04 GMT

Hi Rach_H. My contract included a perk. That perk was Gamepass which was then monthly. My contract cancelled a few months back and I assumed Gamepass would then cancel on my Xbox account at the end of the billing period (1 month) but it kept rolling.
Essentially I have free game pass right now as I'm not being billed from either EE or Xbox but obviously that isn't right and like I said I don't want some massive bill unexpectedly for a service which shouldn't be running anymore.
I could call customer service but 150 won't work and I don't want to incur charges.

Re: No EE contract but Gamepass still active

Leanne_T — Tue, 17 Dec 2024 16:25:18 GMT

Hi there @Eximo84

Thanks for coming back to us.

If you could call us on 0800 956 6000 from any phone, the team will get this looked into for you.

Please let us know how you get on 🙂

Leanne.