topic Complaint Regarding Improper Service and Delayed Response in Contracts & Billing https://community.ee.co.uk/t5/Contracts-Billing/Complaint-Regarding-Improper-Service-and-Delayed-Response/m-p/1485944#M95891 <P class=""><SPAN class="">Dear EE Customer Service Team,</SPAN></P><P class="">&nbsp;</P><P class=""><SPAN class="">I am writing to formally raise a complaint regarding the poor service I have experienced in relation to my lost phone report.</SPAN></P><P class="">&nbsp;</P><P class=""><SPAN class="">On December 4, I reported my phone as lost. At that time, I was informed that my application was under review and that it would take up to 72 hours to receive a response. However, it has now been 2weeks, and I have yet to receive any update or resolution from your team.</SPAN></P><P class="">&nbsp;</P><P class=""><SPAN class="">I contacted customer care multiple times during this period, but the responses I received were unsatisfactory. Each time, I was told that someone would call me back, but no follow-up occurred. As this is my only phone, this delay has caused significant inconvenience and disruption to my daily activities.</SPAN></P><P class="">&nbsp;</P><P class=""><SPAN class="">This experience has been extremely frustrating and has fallen far below the standard of service I expected from EE. I urge you to prioritize my case and provide me with a prompt resolution. Additionally, I would appreciate a review of the handling of my complaint to ensure such delays and miscommunications do not happen in the future.</SPAN></P><P class="">&nbsp;</P><P class=""><SPAN class="">Please contact me at the earliest to confirm the next steps.</SPAN></P><P class=""><SPAN>claim reference EE1582350</SPAN></P><P class=""><SPAN><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/332010">@EEInsuranceScam</a>&nbsp;</SPAN></P><P class=""><SPAN class="">Yours sincerely,</SPAN></P><P class=""><SPAN class="">sai tarun</SPAN></P><P class="">&nbsp;</P> Mon, 16 Dec 2024 13:03:09 GMT Tharun2120 2024-12-16T13:03:09Z Complaint Regarding Improper Service and Delayed Response https://community.ee.co.uk/t5/Contracts-Billing/Complaint-Regarding-Improper-Service-and-Delayed-Response/m-p/1485944#M95891 <P class=""><SPAN class="">Dear EE Customer Service Team,</SPAN></P><P class="">&nbsp;</P><P class=""><SPAN class="">I am writing to formally raise a complaint regarding the poor service I have experienced in relation to my lost phone report.</SPAN></P><P class="">&nbsp;</P><P class=""><SPAN class="">On December 4, I reported my phone as lost. At that time, I was informed that my application was under review and that it would take up to 72 hours to receive a response. However, it has now been 2weeks, and I have yet to receive any update or resolution from your team.</SPAN></P><P class="">&nbsp;</P><P class=""><SPAN class="">I contacted customer care multiple times during this period, but the responses I received were unsatisfactory. Each time, I was told that someone would call me back, but no follow-up occurred. As this is my only phone, this delay has caused significant inconvenience and disruption to my daily activities.</SPAN></P><P class="">&nbsp;</P><P class=""><SPAN class="">This experience has been extremely frustrating and has fallen far below the standard of service I expected from EE. I urge you to prioritize my case and provide me with a prompt resolution. Additionally, I would appreciate a review of the handling of my complaint to ensure such delays and miscommunications do not happen in the future.</SPAN></P><P class="">&nbsp;</P><P class=""><SPAN class="">Please contact me at the earliest to confirm the next steps.</SPAN></P><P class=""><SPAN>claim reference EE1582350</SPAN></P><P class=""><SPAN><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/332010">@EEInsuranceScam</a>&nbsp;</SPAN></P><P class=""><SPAN class="">Yours sincerely,</SPAN></P><P class=""><SPAN class="">sai tarun</SPAN></P><P class="">&nbsp;</P> Mon, 16 Dec 2024 13:03:09 GMT https://community.ee.co.uk/t5/Contracts-Billing/Complaint-Regarding-Improper-Service-and-Delayed-Response/m-p/1485944#M95891 Tharun2120 2024-12-16T13:03:09Z Re: Complaint Regarding Improper Service and Delayed Response https://community.ee.co.uk/t5/Contracts-Billing/Complaint-Regarding-Improper-Service-and-Delayed-Response/m-p/1485970#M95895 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4634916">@Tharun2120</a>&nbsp;this is a public forum, not customer support. You can use&nbsp;<A href="https://ee.co.uk/help/contact-ee/complaint" target="_blank" rel="noopener">THIS</A>&nbsp;to make a complaint.&nbsp;</P> Mon, 16 Dec 2024 14:06:44 GMT https://community.ee.co.uk/t5/Contracts-Billing/Complaint-Regarding-Improper-Service-and-Delayed-Response/m-p/1485970#M95895 Chris_B 2024-12-16T14:06:44Z Re: Complaint Regarding Improper Service and Delayed Response https://community.ee.co.uk/t5/Contracts-Billing/Complaint-Regarding-Improper-Service-and-Delayed-Response/m-p/1485993#M95897 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4634916">@Tharun2120</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear of your experience and the frustration around it. If you fill in the form that <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/142884">@Chris_B</a> posted above, the complaint will be logged against your account. The complaints team will look into it fully and contact you to discuss it.</P> <P>I hope you find a resolution soon.</P> <P>Chris</P> <P>&nbsp;</P> Mon, 16 Dec 2024 15:06:51 GMT https://community.ee.co.uk/t5/Contracts-Billing/Complaint-Regarding-Improper-Service-and-Delayed-Response/m-p/1485993#M95897 Christopher_G 2024-12-16T15:06:51Z