topic Re: Hi I have lost my sim card need a replacement but same number in Contracts & Billing

Hi I have lost my sim card need a replacement but same number

rosebud62009 — Wed, 18 Oct 2023 13:57:08 GMT

Re: Hi I have lost my sim card need a replacement but same number

Katie_B — Wed, 18 Oct 2023 13:59:51 GMT

Hello @rosebud62009.

I am sorry to hear you have lost your SIM.

Please report this to our customer care team by calling 07953 966 250 from any landline or provider.

The team will then be able to order you a replacement.

Alternatively, you can pop by your local EE Store with some photo ID they will be able provide you a replacement SIM on the day.

Katie

Re: Hi I have lost my sim card need a replacement but same number

Cornel1984 — Sat, 14 Dec 2024 23:15:08 GMT

Can you please help my with sim card I have lost my sim card so I need new sim card with same number ************ this is my old number please help my tlsend it my new adress ************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Hi I have lost my sim card need a replacement but same number

Lesley_W — Sun, 15 Dec 2024 10:27:21 GMT

Hi @Cornel1984

Thanks for coming to our community.

To arrange a replacement SIM, please give our team a call and they'd be happy to help with this.

Lesley

Re: Hi I have lost my sim card need a replacement but same number

Wiggy187 — Thu, 30 Jan 2025 20:30:30 GMT

Yes need new sim

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

Re: Hi I have lost my sim card need a replacement but same number

Wiggy187 — Thu, 30 Jan 2025 20:00:24 GMT

Yes

Re: Hi I have lost my sim card need a replacement but same number

Leanne_T — Fri, 31 Jan 2025 07:59:37 GMT

Morning @Wiggy187

Thanks for coming to the community.

If you have lost the SIM card, please give our mobile guides a call they will get your existing SIM blocked and send a replacement SIM card by post to your home address.

You can also pop into an EE store with photo ID, and they can replace the SIM for you.

Our Lost or Stolen Mobile Phone help page, has more information on reporting the SIM as lost.

Thanks.

Leanne.

Re: Hi I have lost my sim card need a replacement but same number

Cos123 — Tue, 29 Jul 2025 16:40:56 GMT

Hi my name is Cosmin I lost my sim card with this number ******** and I really need it. Please help me

Mod edit: [please don't post personal information on the community]

Re: Hi I have lost my sim card need a replacement but same number

Katie_B — Tue, 29 Jul 2025 16:43:36 GMT

Hi @Cos123.

I am sorry to hear you have lost your SIM.

You can order a replacement SIM online, over the phone OR by visiting your local EE Store with photo ID.

Please notify our customer care team as soon as possible that your SIM is lost so a bar can be placed on your account. You can do this by calling 07953 966 150 from any phone.

Katie