topic Re: Contract problem in Contracts & Billing

Contract problem

Mewsli — Fri, 29 Nov 2024 22:42:25 GMT

I bought a new mobile yesterday and inserted my existing SIM. Why has my SIM only contract price more than doubled?

Re: Contract problem

Ali_A — Sat, 30 Nov 2024 09:26:13 GMT

Hi @Mewsli

Welcome to the Community.

Your SIM contract price doesn't change when transferring SIM between devices, unless you've upgraded your contract.

Where did you buy your new phone from?

Ali

Re: Contract problem

Mewsli — Sat, 14 Dec 2024 11:05:32 GMT

Many thanks. I’m sorry it’s taken me so long to reply - your message went into my junk box and I’ve only just seen it. I think I’ve resolved the problem now - I think it was a misunderstanding on my part when I purchased it (from an EE shop). I hadn’t understood that it came with a contract. Thanks again.

Sent from my iPad