topic Re: We device payment in Contracts & Billing

We device payment

Kieran721 — Fri, 13 Dec 2024 06:55:09 GMT

Why am I suddenly getting direct debits for EE device payments? Not a clue what this is?
Am I being scammed?

Re: We device payment

Chris_B — Fri, 13 Dec 2024 08:13:34 GMT

@Kieran721 Are you an EE customer? If you are have you upgraded to a flex tariff? If you have you are billed separately for the airtime and the device so it’s two payments.

Re: We device payment

Jptmm — Mon, 03 Feb 2025 13:00:03 GMT

Same thing has happened with me, and I believe ee are selling this without being clear to what is entails.

Re: We device payment

Chris_B — Mon, 03 Feb 2025 13:30:44 GMT

@Jptmm It’s very clear. Online you have to go through the process of this and if it’s via phone you are told exactly what’s happening and you even screen share. Just accepting everything and not reading anything isn’t EEs fault. Via a store sale it’s right in front of you.